At Planet Fitness, the health of our team members, members, and neighbours is our #1 priority. We understand you may have questions related to COVID-19 and we’re here to answer them.
- What is Planet Fitness' response to COVID-19?
- Are all locations closed?
All locations are closed until further notice.
- If my club is closed, how will i find out when it plans to reopen?
- How do i cancel or freeze my account if my club is currently closed?
We have proactively frozen all memberships on your behalf, and you will not be charged any fees during this time. We will be ready to serve you in a clean, sanitary, and welcoming environment when we reopen. At that time, if you have any questions about your membership, please feel free to come in, talk to us about it, and we will be happy to address any needs you may have.
- My club is closed and they charged me. Will i be refunded for this fortnight?
Rest assured that you will not be charged for any days when the club was closed. We will make an adjustment on your next billing cycle when we reopen.
- What if i pre-paid my membership for a year?
If you have a prepaid membership, the expiration date of your membership will be adjusted by the number of closed days. For example, if we are closed 30 days and your membership was set to end on or about November 30, that membership will be extended to on or about December 30.
- Does Planet Fitness offer any digital workout content i can use while my club is temporarily closed?
Physical and mental health is extremely important, especially during uncertain times. While our clubs are temporarily closed, we are bringing the best of the Judgement Free Zone® to you. Visit your Planet Fitness Facebook club Page as we are hosting “Home Work-Ins” – a series of free fitness classes for everyone – that will be posted daily Monday – Friday hosted by our trainers and surprise celebrity guests! Each workout will also be available to view on both the Planet Fitness Facebook page and YouTube channel. There is no equipment needed and all classes will be 20 minutes or less. United We Move!
Still have questions? Shoot us an email!
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